Privacy

Privacy Policy

At Crafty Love by Jasmine, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

If you have any questions about this Privacy Policy, please contact us at craftylovebyjasmine@hotmail.com.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect personal information when you:

Place an order
Contact us by email or through our website
Subscribe to newsletters or promotional communications
Create an account on our website

The information we collect may include:

Name
Email address
Postal address
Telephone number
Payment and billing information
Order details
Any information you voluntarily provide when contacting us

How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Communicate with you regarding your orders
Improve our website, products, and services
Send marketing communications (where consent has been given)
Detect and prevent fraud or misuse of our website
Comply with legal obligations

Website Analytics & Log Files

Like many websites, we automatically collect certain information through log files and analytics tools. This information may include:

IP address
Browser type
Internet Service Provider (ISP)
Date and time of visits
Pages viewed
Referring and exit pages

This information helps us understand how visitors use our website and allows us to improve the customer experience. This data is not used to personally identify visitors.

Cookies

Our website may use cookies to improve functionality and enhance your browsing experience. Cookies help us remember your preferences, analyse website traffic, and improve our services.

You can choose to disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

Third-Party Services

We may use trusted third-party services, such as payment processors, website hosting providers, and analytics services, to operate our business. These providers only receive information necessary to perform their services and are required to protect your information.

We are not responsible for the privacy practices of third-party websites linked from our website. We encourage you to review their privacy policies before providing personal information.

Your Data Protection Rights

Under UK GDPR and applicable data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data where applicable
Restrict or object to certain types of processing
Request a copy of your data in a portable format
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at craftylovebyjasmine@hotmail.com.

Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure.